On March 13, 2020, Apple announced they would be closing their retail stores due to the COVID-19 pandemic. Originally, they stated they would be open again by March 27th, but they later released a statement saying that their Apple stores would remain closed until further notice. If you were one of the unlucky people who dropped your phone off for service just before the closing announcement, Apple has stated that the repairs will not be conducted until the retail stores reopen, and they will probably need extra time to make repairs since they will be backed up with repair orders.
